Return and Refund Policy
- The return costs in the event of an order error on the part of the customer are the responsibility of the customer.
- Return costs related to unjustified customer dissatisfaction are the responsibility of the customer.
- Errors on the part of our services will be subject to a refund proportional to this error or to a shipment of the missing product depending on the situation.
- The return costs related to the non-recovery of the customer's order at the pick-up point remain the responsibility of the customer.
- In case of breakage or damage during transport our responsibility will be engaged and the customer will be reimbursed according to the damage observed with proven and rigorous proof in support.
- For all complaints, it is mandatory to attach a photograph of the shipping box as well as the shipping stickers with the weight of the box clearly visible. Without this element, complaints are not possible.
Musk Intime's Customer Service acknowledges receipt of the Buyer's request and confirms the procedure to be followed. Upon receipt of the instructions from the Seller's customer service, the Buyer returns the non-compliant Products or Products affected by a hidden defect to the address provided
The Product(s) must imperatively be returned complete, unused, in its (their) original packaging intact and accompanied by its (their) original packaging. original, unopened.
In addition, Musk Intime does not accept parcels sent postage due. Any risk related to the return of the Product(s) is the responsibility of the Buyer.
Upon receipt of the Product(s) presumed to be non-compliant or affected by a latent defect, Musc Intime carries out an inspection of the Product(s) to ascertain the conformity or otherwise of the said Products. Similarly, Musc Intime may carry out a quality test on the Product(s) returned by the Buyer to verify that the Product(s) returned are indeed Product(s). (s) of origin. It is understood that these checks are carried out as soon as possible and within a maximum period of one (1) month.
If the non-compliant nature of the Product(s) is confirmed or the hidden defect is proven, Musc Intime will then proceed, at the Buyer's choice:
- either to the reimbursement of the non-compliant Product(s) or affected by a hidden defect as well as the shipping costs, according to the method of payment used by the Buyer, within a period of fourteen (14) days after receipt of the non-compliant Product(s),
- or to the exchange of the non-compliant Product(s) or affected by a hidden defect at the Buyer's request. The sending of the Product(s) to the Buyer is done at the Seller's expense and according to the conditions of these GCS.
Any return from Mondial Relay due to negligence, forgetfulness, or unavailability of the customer will be subject to a processing fee of €3, which will be deducted from the amount of the refund.
All return requests should be sent to the following email address: