Shipping Policy

DELIVERY AND RECEIPT

a) Terms of delivery

Once the order has been prepared, it is sent to the postal address provided by the Buyer when ordering on the site www.muscintime.fr

In France, deliveries are made either with “Mondial Relay” at a pick-up point, with “Colissimo à domicile”, with 'Colis Privé' or even with 'Chronopost' (depending on the case and/or the delivery options selected during the payment) (hereinafter the “Carrier”).

Delivery with “Colissimo Domicile”
Laposte will inform by e-mail, that the Buyer informed during his order, all the stages of follow-up of the customer's order, from the expedition to the deposit of the parcel in the mailbox. The Laposte tracking number and the progress of the delivery stages indicated will prevail for all exchanges with our after-sales service.

All complaints about the progress of the delivery, will be made with our after-sales service with rigorous supporting photos. In the event of disputes, the follow-up steps indicated on the Laposte website will prevail.

Delivery with “Mondial Relay”

“Mondial Relay” reserves the right to modify the customer's pick-up point within a 5km perimeter if the selected pick-up point is no longer suitable for receiving the public or closed or in the event of an unusual situation.

“Mondial Relay” follow-up emails are sent automatically by Musc Intime and by Mondial Relay.

All complaints about the progress of the delivery, will be made with our after-sales service with rigorous supporting photos. In the event of disputes, the follow-up steps indicated on the Laposte website will prevail.

Delivery with “Private Parcel”

Colis Privé will inform by e-mail, that the Buyer informed during his order, all the stages of follow-up of the customer's order, from the expedition to the deposit of the parcel in the mailbox. Private Parcel tracking number and the progress of the delivery stages indicated will prevail for all exchanges with our after-sales service.

All complaints about the progress of the delivery, will be made with our after-sales service with rigorous supporting photos. In the event of disputes, the follow-up steps indicated on the Laposte website will prevail.

Delivery with “Chronopost”

Chronopost will inform by e-mail, that the Buyer informed during his order, all the stages of follow-up of the customer's order, from the expedition to the deposit of the parcel in the mailbox. Chronopost tracking number and the progress of the delivery stages indicated will prevail for all exchanges with our after-sales service.

All complaints about the progress of the delivery, will be made with our after-sales service with rigorous supporting photos. In the event of disputes, the follow-up steps indicated on the Laposte website will prevail.

The prices indicated represent the price for a delivery in Metropolitan France for a package of - 250g:

b) Delivery price in Metropolitan France:

DELIVERY METHOD PRICE PER ORDER

Colissimo Home €6.62

Mondial Relay France. 4.72€

Private Parcel €5.58

Chronopost 13,54€

c) Deadlines

Processing times apply only on working days (Monday to Friday and excluding public holidays). The logistics department does not work on weekends.

• Mondial Relay deadlines: delivery within 3 to 5 working days
• Colissimo Domicile delivery times: delivery 2 to 3 working days
• Private parcel delivery times: delivery within 3 to 4 working days
• Chronopost deadlines: next day delivery before 1 p.m. if order placed and prepared before 6 p.m.

Orders placed on weekdays the week before noon are dispatched the same evening, those placed after noon are dispatched the next day.

WARNING :
The deadlines mentioned above are given during normal activity periods (excluding state of emergency, health crisis, black friday, sales, peak of activity at the end of the year, etc.)

In the event of an epidemic or exceptional situation, MUSC INTIME cannot be held responsible for the delay in delivery.

An order is only sent once it has been processed by Musc Intime.

In any case, the order is executed within a maximum period of thirty (30) days from the day following that on which the Buyer validated his order, subject to full payment of the price and compliance with the conditions of purchase. defined in the “Purchase Conditions” article of these GCS.

Musk Intime undertakes to respect its shipping deadlines. The responsibility of “La Poste” or “Mondial Relay” will be engaged for any abusive delay.

The date of the exit from the carrier's premises will prevail and not the final delivery to the customer.

In the absence of delivery at the end of this period, the Buyer has the possibility of canceling his order under the conditions provided for in the article "Late Delivery" below.

The request for processing disputes will only be made with real and rigorous photos in support, without a photograph of the shipping box with the total weight of the package clearly visible, any request for processing will be considered unfounded and abusive.

d) Late delivery

If the maximum delivery time of thirty (30) days is exceeded, the Purchaser may exercise his right to terminate the order with Customer Service by sending an email to sav@muscintime.com .

From the exercise of the right of denunciation, Musc Intime refunds all the sums paid by the Buyer (delivery costs included), according to the method of payment used within a maximum period of fourteen (14) days from from receipt of the denunciation, to the exclusion of any other compensation.

In the event of partial delivery, delivery may be made in several instalments, and this right only concerns the undelivered balance of the order.

Any delay in delivery must be reported as soon as possible by the Buyer by e-mail by clicking sav@muscintime.com

The Buyer is informed that the duration of carrying out a survey is random and can be relatively long, the Seller not controlling its realization.

If during this investigation, the order is found, it is immediately redirected to the place of delivery designated in the order.

If at the end of this investigation the loss of the order is confirmed, Musc Intime carries out, at its expense, a reshipment of the Product(s) to the Buyer or in the event of permanent unavailability, reimburses, on the account bank debited at the time of the order, the Purchaser of the sums collected.

e) Reception

Each delivery is deemed to have been made as soon as the Product(s) are made available to the Buyer by the Carrier.

It is the Buyer's responsibility to check immediately upon receipt of the Product(s) the conformity and integrity of the Product(s) shipped.

If the Buyer has chosen delivery to a “Mondial Relay” pick-up point, the package must be picked up within a maximum of 2 weeks. Without withdrawal on his part, the package will be returned to us automatically and the Seller will refund the amount of the items ordered with return costs amounting to €3.

Any anomaly/reservation identified at the time of delivery (in particular late delivery, missing or damaged product) must be reported completely and precisely by the Buyer on the receipt given by the Carrier at the time of the provision of the Products and /or confirmed by registered letter to the Carrier within three (3) days of receipt of the order.

Any reservation of this type must be notified in parallel and as soon as possible to the Seller's Customer Service: sav@muscintime.com .

A copy of the complaint sent to the Carrier must be attached.